AI-powered CX intelligence, built by QA experts.
One platform that connects QA, conversation analytics, and coaching to deliver measurable business impact.
60%+
reduction in manual QA
50x
more conversations analyzed with AI
90%+
AI Auto Scoring accuracy
70%+
increase in QA coverage
Trusted by more than 300 organisations in 25+ countries worldwide
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AI Auto Scoring
Score every conversation with AI. Trust every score.
Auto-score 100% of conversations across voice, chat, and email, with 90%+ accuracy. Get a complete picture of customer experience and a clear foundation for improvements.
- Scorecards configured to your standards
- Reviews both human agents and AI chatbots
- Full audit trail for regulated environments
Conversation Analytics
Every conversation contains valuable signals. Act on them.
AI analyzes every interaction, both human and AI agents, to surface patterns and Voice of the Customer insights. Learn why customers got in touch, track sentiment, and identify risk.
- Sentiment analysis on every interaction
- Contact drivers and VoC trends categorized and tracked
- Custom dashboards & reports for CX, product, marketing, and more
Coaching
From performance gaps to personalized coaching plans.
AI pinpoints skill gaps for both human agents and chatbots, so you can assign targeted coaching plans and refine AI agents. Faster feedback, less guesswork, and clear next steps.
- Coaching plans built on 100% conversation coverage
- Feedback tied directly to real interactions
- A faster path from analysis to improved performance
Learning and Development
Close the loop with integrated learning.
Scorebuddy’s industry-leading, integrated LMS assigns targeted courses based on real performance data. Scoring, analytics, coaching, and learning work together to accelerate development.
- Assign training when performance data reveals a gap
- AI generates tailored courses in a few clicks
- Full control over content creation and course management
Customer Story: Tide
“It offers AI-driven solutions with thoughtful design, and a powerful BI tool that delivers comprehensive insights on evaluations.”
Silvana Vasileva, Quality Assurance Team Lead, Tide