Scorebuddy QA for Bots
Your AI chatbot needs QA too. Now it has it.
Evaluate every bot conversation for accuracy, safety, and brand alignment. Catch hallucinations, guardrail violations, and off-brand responses before they affect your customers.
Looking for QA for your human agents? See QA for Agents →
<5 sec
average AI scoring time per interaction
70%+
increase in QA coverage
90%+
AI Auto Scoring accuracy
50x
more interactions analyzed with AI
Trusted by
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Scorebuddy QA for Bots
AI chat and voice bots can hallucinate, go off-brand, miss compliance requirements, and frustrate customers. Get dedicated quality assurance built around those risks, with a unified view across your bot and human agent interactions in one platform.
Accuracy
Catch hallucinations before your customers do
Automatically flag responses where your chatbot invents information, cites non-existent policies, or provides incorrect answers. Every bot response is checked against your approved knowledge base, giving you a clear record of accuracy across every conversation.
Safety
Keep your bot within its guardrails
Continuously monitor conversations for guardrail violations and sensitive topic handling. Get alerts when your bot strays outside its defined scope, so you can act before issues escalate.
Performance
Understand where your bot is falling short
Surface the escalation signals and conversation patterns that show where your bot is falling short, so your team has the insight to improve it over time.
Brand Alignment
Ensure every bot response reflects your brand
Score every bot response for tone, language, empathy, and alignment with your brand guidelines. Custom tone scorecards help you maintain consistency, track performance over time, and identify where your bot needs refinement.
Key capabilities & benefits
- Brand Protection
Custom tone scorecards score every bot response for language, empathy, and brand alignment, so off-brand responses don't go unnoticed.
- AI Conversation Monitoring
Evaluate 100% of bot conversations automatically, with full visibility into accuracy, tone, and compliance across every interaction.
- Safety & Guardrails
Monitor every conversation for guardrail violations and sensitive topic detection, keeping your bot operating within defined boundaries.
- Human-in-the-Loop Calibration
Layer human review into your bot QA program to refine scoring criteria, validate AI assessments, and ensure your quality standards stay accurate as your product evolves.
"Scorebuddy's commitment to leveraging AI to radically transform how QA can be carried out at scale made the solution the best fit for Intercom."
Declan Ivory, VP Customer Support, Intercom
"Scorebuddy gave us an opportunity to create a full picture of the level of service quality at Credissimo."
Veselin Atanasov, Senior Expert Training and Quality Assurance, Credissimo
"We selected Scorebuddy because it is standalone and not tied into our telephony & call recording systems, has substantial flexibility to capture and view data and trends over time."
BenefitMall