Scorebuddy QA for Agents
Quality assurance built around your agents. Insights that engage your team.
Score every agent interaction consistently with AI scorecards tailored to your standards. Build agent trust in the QA process with clear visibility into how they are performing and a transparent system for feedback, review, and growth.
Looking for QA for your AI bots? See QA for Bots →
60%+
reduction in manual QA
70%+
increase in QA coverage
90%+
AI Auto Scoring accuracy
50x
more interactions analyzed with AI
Trusted by
-
-
-
-
-
- -
Scorebuddy QA for Agents
Combine AI Auto Scoring, human evaluation, and configurable scorecards to deliver consistent, transparent quality assurance across every agent interaction, and the insights to drive improvement across the whole business.
Hybrid Scoring
Scale coverage while keeping control
AI Auto Scoring evaluates every agent interaction against your scorecards, consistently and at scale. Layer in human review where it matters most: increase coverage, reduce your cost to score, and give every agent confidence that they are being held to the same standard.
Insights
Get a clearer view of performance and CX
Stop basing decisions on a fraction of your conversations. Evaluating every agent interaction, including deflected ones, gives you a complete, reliable picture of individual and team performance, and the customer experience your agents are actually delivering.
Dashboards
Give every agent visibility into their own performance
Personal agent dashboards give every team member real-time visibility into their scores, performance trends, and evaluator feedback. Agents can see exactly how they are being evaluated and against what criteria, with a clear process to request a review if they feel a score does not reflect their full performance.
Coaching
Support your team with targeted feedback
Identify coaching opportunities faster by analyzing more agent conversations with AI. Surface patterns in individual performance and use those insights to drive targeted development, from one-to-one feedback sessions to structured learning that addresses the gaps your QA data is highlighting.
Key capabilities & benefits
Configurable Scorecards
Build custom scorecards that measure quality on your terms, with the flexibility to adapt as your business evolves.AI Auto Scoring
Automatically evaluate 100% of conversations, including deflected interactions, across both human and AI agents.Automated QA Workflows
Automate QA workflows to reduce evaluation times and free your team to focus on coaching and improvement.Compliance & Security
Support secure, governed QA at scale. ISO 27001 certified and SOC 2 Type 2 attested.
.webp)
"Scorebuddy has made our quality assurance quicker, easier, and more accurate. Agents are happier with the evaluation process, and supervisors are happier with the results."
Amy Breen, Business Assurance Senior Manager, Permanent TSB
"Scorebuddy has made our quality assurance process easier and more efficient, leading to increased agent engagement and higher QA scores across the board."
Roni Reid, QA Officer, Moneyboat
"Scorebuddy is really user-friendly, we can tailor it to enhance our quality checks, performance tracking, and training delivery."
Martine Nicholson, Training and QA Manager, Premia Solutions