CX intelligence to match your ambition.
Three plans to fit where your team is today, with room to scale as your business grows.
Foundation
Entry Level
Complete QA solution with comprehensive dashboards, workflows, calibration module and advanced reporting.Customizable Scorecards
- AI Assistance
- QA Workflows
- Calibration Module
- Agent Dashboards
- Advanced Reports Suite
- Root Cause Analysis
- Compliance Reporting
- Peer to Peer Scoring
- Standard integrations
Details about standard integrations go here. - Silver Onboarding
Accelerate
Advanced QA solutions with AI Auto Scoring and AI assist, coaching module and integrated business intelligence (BI).
Foundation features plus...- AI Auto Scoring
- 500 monthly AI scores included
- Scorebuddy BI custom Dashboards
- Multi Lingual UI
Details about standard integrations go here. - In App coaching module
- Dedicated Client Manager
- CCasS Integrations
Details about standard integrations go here. - Gold Onboarding
Elite
Advanced
Complete QA solution with comprehensive dashboards, workflows, calibration module and advanced reporting.
Foundation + Accelerate features plus...- Conversation Analytics
- 1000 monthly AI scores included
- AI Voice Transcription
- Salesforce Integration
- Open API Integration
- Single Sign On (SSO)
- Select Data Regions (EU, US, UK)
- AI Optimisation Service
- Platinum Onboarding
Trusted by
Accelerate and Elite Add‑Ons
Learning Management System (LMS)
Only available in the Accelerate and Elite packages.
AI Auto Scoring Credits
Only available in the Accelerate and Elite packages.
AI Transcription Credits
Only available in the Elite package.
"Scorebuddy is an invaluable platform for any QA process. It offers AI-driven solutions with thoughtful design, and a powerful BI tool that delivers comprehensive insights on evaluations."
Rhiannon Morris, Quality Control Team Lead, Tide
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"Scorebuddy has made our quality assurance quicker, easier, and more accurate. Agents are happier with the evaluation process, and supervisors are happier with the results."
Amy Breen, Business Assurance Senior Manager, Permanent TSB
"Scorebuddy's commitment to leveraging AI to radically transform how QA can be carried out at scale made the solution the best fit for Intercom."
Declan Ivory, VP Customer Support, Intercom
FAQ
How does Scorebuddy pricing work?
Scorebuddy pricing is based on both the number of users and the package you choose:
- Foundation
- Accelerate
- Elite
Each package offers a different level of functionality to suit teams of all sizes and levels of QA maturity.
Add-ons like GenAI Auto Scoring, AI Transcription, and our integrated Learning Management System (LMS) are also available.
Is there a free trial available?
Yes, a 14-day free trial is available so you can explore the Scorebuddy platform, test out different features, and see if it’s a good fit before you make any commitment.
What are AI credits, and how are they charged?
GenAI Auto Scoring and AI Transcription both operate on a credit system allowing you to choose how much AI automation you apply. For every interaction you score or transcribe, credits are consumed. There is a minimum number of credits included in the Accelerate and Elite packages. You can buy credit bundles based on your forecasted usage and we’re happy to help you estimate what you’ll need.
Do I need to commit to a long-term contract?
We offer flexible annual contracts. This ensures stability for your team and keeps costs predictable. Custom enterprise agreements are also available in certain cases.
Can I switch packages as I grow?
Yes, you can upgrade at any time to access advanced features like GenAI Auto Scoring, AI Transcription, or our integrated Business Intelligence (BI) solution.
Does Scorebuddy integrate with my existing tools?
Yes, Scorebuddy integrates with a wide range of leading contact center platforms, CRMs, and helpdesk tools. We also offer an Open API to support custom integrations.
Is onboarding and support included?
Yes, all packages include onboarding and customer support. Depending on your chosen package, you will have access to differing levels of support.
More comprehensive packages include a dedicated Customer Success Manager, training workshops, and priority support.
How do I get a custom quote?
Simply complete the short form at the bottom of this page and a member of the team will reach out to better understand your needs and tailor a package suited to your goals and budget.