Scorebuddy LMS
Conversation data reveals the gap. Targeted learning closes it.
Assign targeted courses when conversation intelligence reveals a skill or knowledge gap, using an enterprise-class, fully featured and embedded learning management system. Build courses with AI, track development, and give every agent a clear path forward.
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Scorebuddy LMS
Scorebuddy LMS completes the loop from performance insight to measurable improvement. Use conversation data to trigger targeted learning, monitor progress, and give agents a clear path to growth.
QA & Training
Let performance data drive your training decisions
When evaluations and conversation analytics data surface a skill gap, use Scorebuddy LMS to assign targeted learning. Training is based on what agents actually need, not assumptions about where the problems are.
AI Course Authoring
Create targeted courses in minutes
Transform expert content into structured, engaging courses in a fraction of the time with AI-assisted course creation. Build professional, interactive courses 90% faster, and at 10% of the cost.
Fully Featured LMS
Build structured learning paths for agents
Create tailored courses in a few clicks with AI, or use pre-built content from Scorebuddy Academy. Deliver consistent training across teams and get new hires productive faster with structured onboarding. Design learning paths and qualification quizzes to build skills, SCORM and xAPI compatible.
Agent Growth
Track development and reward progress
Give agents visibility into their own development with clear progress tracking and certifications for course completion. A transparent learning path makes development feel purposeful, not just prescribed.
Key capabilities & benefits
QA Integration
Connect learning directly to scoring and coaching data so training assignments are grounded in real performance, not guesswork.
Learning Paths
Assign courses, learning paths, and follow-up training to build skills progressively and close identified gaps.
AI Course Authoring
Transform expert content into structured, engaging courses in a fraction of the time with AI-assisted course creation. Build professional, interactive courses 90% faster, and at 10% of the cost.
Progress Tracking
Track development within the platform and issue certifications for course completion to recognize achievement.
"Scorebuddy is really user-friendly, we can tailor it to enhance our quality checks, performance tracking, and training delivery."
Martine Nicholson, Training and QA Manager, Premia Solutions
"Scorebuddy made my team more productive and increased the number of positive interactions we had with our members."
Heather Veras, QA Analyst, NYCCBF
"The problem we were trying to solve when we started to use Scorebuddy was we needed a platform that was really easy to use, but robust enough to help us with our quality assurance program."
Chandni Sahni, British Red Cross