Integrate Scorebuddy With the Call Center Management Tools You Already Use
Seamlessly integrate your current infrastructure with Scorebuddy to provide a more powerful single platform for your contact center
Integrations for Intercom, Genesys, Amazon Connect, Salesforce and More
Connect your Genesys Pure Cloud instance to create targeted lists for evaluation and assign to evaluators for scoring. View the chat, email or call side by side with a scorecard on one screen.
Connect your Intercom instance in a few clicks and let our AI analyse your Intercom conversations.
Connect Amazon Connect to manage your customer experience on a single platform powered by flexible scorecards that grow and adapt to your organization's evolving needs.
Harness the power of Scorebuddy's Quality Management within your Salesforce UI to evaluate cases and other objects. Deliver results to agents along with associated goals and coaching in their dashboards.
Connect NICE CXone to manage your customer experience on a single platform powered by flexible scorecards that grow and adapt to your organization's evolving needs.
Connect your Assembled instance to Scorebuddy to send quality performance data to your Assembled dashboards.
Connect LivePerson to manage your customer experience on a single platform powered by flexible scorecards that grow and adapt to your organization's evolving needs.
Use our Kustomer Connector to streamline QA evaluations across email and chat, report on performance and identify process or training gaps to facilitate continuous improvement.
Use our Freshdesk Connector to streamline QA evaluations across all Freshdesk Objects, report on performance and identify process or training gaps to facilitate continuous improvement.
Connect your Zendesk Support instance to create targeted lists for evaluation and assign to evaluators for scoring. View the ticket, chat, email or social media conversation side by side with a scorecard on one screen.
Use our Aircall connector to build flexible scorecards that grow and adapt to your organization’s evolving needs.
Use our Five9 Connector to streamline QA evaluations across Five9 calls and emails, report on performance and identify process or training gaps to facilitate continuous improvement.
Use our Talkdesk Connector to streamline QA evaluations across calls, report on performance and identify process or training gaps to facilitate continuous improvement.
Our Open API will allow you to integrate with and push data to/from your CRM, BI and other Data Management tools.
Connect your Dixa instance in a few clicks and let our AI analyse your Customer Conversations.
Connect your Live Chat instance in a few clicks and let our AI analyse your Customer Chats.
Take advantage of our Intelligent CSV import tool to integrate your data.