Complete customer intelligence. Better product and CX decisions.
Surface patterns, sentiment, and product signals in 100% of customer conversations. Give your CX, product, and operations teams the intelligence they need to improve experiences across every department.
Trusted by
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Technology
Product feedback, sentiment signals, friction points, and feature gaps are all there in your conversation data. Scorebuddy analyzes 100% of those conversations to surface the insights that improve CX, inform product decisions, and help support teams perform at their best.
Coverage
Get the complete data picture your decisions deserve
AI Auto Scoring automatically evaluates 100% of customer interactions, giving technology support leaders a reliable, complete view of CX and performance. Spot emerging product issues, identify support patterns, and make decisions grounded in the full picture rather than a fraction of it.
Agent Development
Keep complex support teams engaged and performing
Technology support agents handle demanding products, frustrated customers, and constantly evolving queries. Coaching grounded in real interaction data gives agents specific, actionable feedback, and an integrated LMS ensures team development as products and processes change.
Key capabilities & benefits
- AI Auto Scoring: Automatically evaluate 100% of interactions, so technology support teams always have complete, reliable data to work from.
- Decision-Ready Reporting: Centralize interaction data and surface insights across CX, performance, and operational efficiency with Scorebuddy BI's flexible, shareable dashboards.
- Agent Coaching: Connect coaching directly to real interactions so feedback is specific, relevant, and grounded in what customers and agents actually experience.
- Configurable Scorecards: Tailor evaluation criteria by scenario, channel, and interaction type to match the complexity of your support environment.
"Scorebuddy's commitment to leveraging AI to radically transform how QA can be carried out at scale made the solution the best fit for Intercom."
Declan Ivory, VP Customer Support, Intercom
"Scorebuddy has automated a lot of the work."
Rhiannon Morris, Quality Control Team Lead, Tide
"We selected Scorebuddy because it is standalone and not tied into our telephony & call recording systems, has substantial flexibility to capture and view data and trends over time."
BenefitMall