Better student conversations. Better student outcomes.
Analyze every student interaction across enrollment, financial aid, IT support, and student services to maintain consistent quality, spot where students need support, and give your team the training to handle even the most sensitive conversations.
Trusted by
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Education
Scorebuddy gives educational organizations complete visibility into every student conversation, with the tools to maintain consistent standards, develop staff, and respond quickly to student needs.
Student Experience
See what students are experiencing across every touchpoint
AI-powered analysis covers every student interaction across voice, chat, and email, surfacing patterns in contact drivers, sentiment, and service quality. Understand what students are asking about, how they feel, and where your team is delivering well or falling short.
Staff Development
Develop staff who can handle complex, sensitive student interactions
Coaching grounded in real student interactions gives your team the specific feedback they need to communicate more clearly and empathetically. An integrated LMS supports consistent onboarding during peak enrollment periods and keeps staff current as policies and processes change.
Key capabilities & benefits
AI Auto Scoring
Evaluate 100% of student interactions to maintain consistent quality standards across enrollment, student services, financial aid, and IT support teams.
Conversation Analytics
Surface the contact drivers and sentiment trends across your student population so your institution can respond to what students actually need.
Coaching & Learning
Connect coaching directly to real student interactions, with LMS-based training that keeps staff consistent and empathetic even during peak enrollment periods.
Configurable Scorecards
Build scorecards tailored to different interaction types, from admissions and financial aid queries to sensitive support conversations.
"Scorebuddy has really simplified the QA process for us. From easy-to-design scorecards to instant display of key metrics."
Anthony Hussey, Team Supervisor, Citizens Information
"The problem we were trying to solve when we started to use Scorebuddy was we needed a platform that was really easy to use, but robust enough to help us with our quality assurance program."
Chandni Sahni, British Red Cross
"Scorebuddy is really user-friendly, we can tailor it to enhance our quality checks, performance tracking, and training delivery."
Martine Nicholson, Training and QA Manager, Premia Solutions
Featured Insights
Business Intelligence Call Center Business Intelligence: Turning Contact Center Data Into Decisions](https://www.scorebuddycx.com/blog/call-center-business-intelligence)
Coaching Call Center Coaching Software: What It Is and Why Your QA Program Needs It](https://www.scorebuddycx.com/blog/call-center-coaching-software)
Compliance Contact Center Compliance: How QA-Driven Monitoring Reduces Regulatory Risk](https://www.scorebuddycx.com/blog/contact-center-compliance-qa)