Boost Customer Experience
See the full picture of customer experience. Act on what you find.
Analyze every interaction across voice, chat, and email to understand what drives CX outcomes. Use those insights to improve agent performance, reduce friction, and deliver experiences customers remember.
90%+
AI Auto Scoring accuracy
<5 sec
average AI scoring time per interaction
50x
more interactions analyzed with AI
70%+
increase in QA coverage
Trusted by
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Boost Customer Experience
Scorebuddy gives you complete coverage, so the changes you make to improve customer experience are grounded in what's really happening, not a tiny sample size.
AI Auto Scoring
Build a complete picture of service quality
AI Auto Scoring evaluates 100% of conversations across human agents and AI chatbots, so you are never making CX decisions based on incomplete data. Spot performance gaps, track quality trends, and connect your findings directly to coaching.
CX Intelligence
Find out what your customers actually need
Connect conversation analytics to your CCaaS, CRM, and helpdesk to surface the patterns behind customer behavior. Track why customers reach out, how sentiment shifts over time, and which issues are growing before they become problems.
Key capabilities & benefits
AI Auto Scoring
Automatically evaluate 100% of conversations across human and AI-assisted interactions. Base CX decisions on the complete picture, not a sample.Conversation Analytics
Surface the root causes behind customer contacts with conversation analytics, dynamic topic tracking, and pre-built integrations.Built-in Coaching
Connect coaching sessions directly to evaluation results to close performance gaps and raise service quality across every team.Configurable Scorecards
Measure what matters most to your customers with scorecards configured to your specific CX standards and goals..webp)
"Scorebuddy has made our quality assurance quicker, easier, and more accurate. Agents are happier with the evaluation process, and supervisors are happier with the results."
Amy Breen, Business Assurance Senior Manager, Permanent TSB
"Scorebuddy made my team more productive and increased the number of positive interactions we had with our members."
Heather Veras, QA Analyst, NYCCBF
"Scorebuddy allows us to deliver world-class service through our sales and customer service teams."
Curtis Kershner, Director of Customer Success, AutoPay